Privacy Policy

Last Updated: November 28, 2024

1. Introduction

NXV LIMITED ("we", "our", or "us"), registered at 124 City Road, London, England, EC1V 2NX (Company number 16099325), is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our website and services (collectively, the "Service"), and informs you about your privacy rights and how the law protects you.

2. Scope and Consent

This Privacy Policy applies to all personal information collected through our Service, including any related services, sales, marketing, or events. By accessing or using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Service.

3.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account.
  • Express interest in obtaining information about us or our products and services.
  • Participate in activities on the Service.
  • Contact us directly.

This information may include:

  • Full name.
  • Email address.
  • Telephone number.
  • Postal address.
  • Login credentials.
  • Business information.
  • Payment information.
  • Communication preferences.
  • Any other information you choose to provide.

3.2 Usage Information

We automatically collect certain information when you visit, use, or navigate the Service. This information may include:

  • Device and Usage Information: Details about how you use our Service.
  • IP Address: Your internet protocol address.
  • Browser and Device Characteristics: Type and version of your browser, device model.
  • Operating System: Information about your device's operating system.
  • Language Preferences: Your selected language.
  • Referring URLs: The webpage that led you to our Service.
  • Device Name: Identification of your device.
  • Location Data: Geographic location information (if enabled).
  • Technical Information: Details about your connection to our Service.

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information:

  • Cookies: Small data files stored on your device.
    • Essential Cookies: Necessary for basic website functionality.
    • Analytics Cookies: Help us understand how visitors interact with our Service.
    • Marketing Cookies: Used to deliver relevant advertisements.
    • Preference Cookies: Remember your settings and preferences.
  • Web Beacons: Tiny graphics files that monitor user behavior and website performance.

You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

4.1 Purposes of Processing

We use your personal information for legitimate business purposes, including:

  • Providing and Maintaining our Service: To deliver the features and functionalities of the Service.
  • Processing Transactions: Handling payments and fulfilling orders.
  • Account Management: Managing your registration and user account.
  • Customer Support: Responding to your inquiries and providing assistance.
  • Communications: Sending administrative information, updates, and promotional materials (with your consent).
  • Security and Fraud Prevention: Protecting our Service and your information.
  • Legal Compliance: Complying with legal obligations and regulations.
  • Analytics and Improvements: Analyzing usage data to enhance our Service.

4.2 Legal Bases for Processing

We process your personal information based on the following legal grounds:

  • Performance of a Contract: To fulfill our contractual obligations to you.
  • Legitimate Interests: For our legitimate business interests, provided they do not override your rights.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Consent: With your explicit consent for specific purposes.

5. Disclosure of Your Information

5.1 Service Providers

We may share your information with third-party service providers who assist us in:

  • Hosting and maintaining our Service.
  • Processing payments.
  • Analyzing data and usage patterns.
  • Providing customer support.
  • Marketing and advertising efforts.
  • Sending emails and communications.

5.2 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of the transaction.

5.3 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

6. Data Retention and Security

6.1 Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal and regulatory requirements.
  • Resolve disputes.
  • Enforce our agreements.

6.2 Security Measures

We implement appropriate technical and organizational measures to safeguard your personal information, including:

  • Encryption: Protecting data in transit and at rest.
  • Access Controls: Restricting access to personal data.
  • Security Assessments: Regularly reviewing our security practices.
  • Employee Training: Educating staff on data protection and privacy.

7. Your Rights

You have the following rights concerning your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information.
  • Restriction: Ask us to restrict the processing of your data.
  • Objection: Object to the processing of your personal data.
  • Data Portability: Receive a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time where we rely on it for processing.
  • Complaint: Lodge a complaint with a supervisory authority if you believe we have violated data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. International Data Transfers

When transferring personal information outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses: Using contractual provisions approved by relevant authorities.
  • Adequacy Decisions: Transferring data to countries deemed to provide adequate protection.
  • Legally Compliant Mechanisms: Implementing other approved data transfer solutions.

9. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@nxvlabs.com
Postal Address: 124 City Road, London, England, EC1V 2NX

12. Additional Information

12.1 Cookie Management

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Service.

12.2 Do Not Track Signals

Our Service does not respond to Do Not Track (DNT) signals from your browser.

12.3 Third-Party Links

Our Service may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

12.4 Data Protection Officer

For data protection inquiries, please contact our Data Protection Officer at info@nxvlabs.com.

Effective Date: November 28, 2024